http://nextlust.com/the-top-seven-things-system-admins-forget what's next in gadgets and tech Tue, 14 Oct 2008 07:47:38 +0000 http://wordpress.org/?v=2.0.5 http://nextlust.com/the-top-seven-things-system-admins-forget#comment-1943 Fri, 04 May 2007 13:38:18 +0000 http://nextlust.com/the-top-seven-things-system-admins-forget#comment-1943 I have to disagree with .7 Those who work in an IT department are already hurting to server hundreds if not thousands of employees. Employees generally treat IT badly by demanding things have to be fixed and THEIR stuff is more important, so when thousands of people say this at the same time, we have to take our time away from people who went through due process and logged a ticket. IT's time is valuable and employees are give an inch and take a mile. So yea, if an employee comes down demanding their printer be fixed 'RIGHT NOW' then yea, everyone is look at them like, 'Well, did you submit a ticket? I'll bet you didn't." And you know what, 9 times out of 10 after their printer is fixed they'll come up with another problem they've been having. I'll admit when IT screwed up and be happy to fix a longstanding pattern, but it's employees grandstanding and blackhole help attitudes that make IT a frustrated bunch. So yea..don't ask IT to move a stupid table..there's a department for that - it's called facilities or maintenence. Evil eyen someone asks for help? Yea, there's a process for that - submit a ticket. I'm tired of hearing people bitch about how mean IT people are. We aren't mean, there's just a process we have to go through before we can just drop everything we are doing for great employees who do follow the process, and give that time to employees who don't follow process. I have to disagree with .7 Those who work in an IT department are already hurting to server hundreds if not thousands of employees. Employees generally treat IT badly by demanding things have to be fixed and THEIR stuff is more important, so when thousands of people say this at the same time, we have to take our time away from people who went through due process and logged a ticket. IT’s time is valuable and employees are give an inch and take a mile. So yea, if an employee comes down demanding their printer be fixed ‘RIGHT NOW’ then yea, everyone is look at them like, ‘Well, did you submit a ticket? I’ll bet you didn’t.” And you know what, 9 times out of 10 after their printer is fixed they’ll come up with another problem they’ve been having. I’ll admit when IT screwed up and be happy to fix a longstanding pattern, but it’s employees grandstanding and blackhole help attitudes that make IT a frustrated bunch. So yea..don’t ask IT to move a stupid table..there’s a department for that - it’s called facilities or maintenence. Evil eyen someone asks for help? Yea, there’s a process for that - submit a ticket. I’m tired of hearing people bitch about how mean IT people are. We aren’t mean, there’s just a process we have to go through before we can just drop everything we are doing for great employees who do follow the process, and give that time to employees who don’t follow process.

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